38% of Imperador Hotel Check-ins are Online!


The hotel, which has a privileged location in the center of Lisbon, is close to several tourist spots in the Portuguese capital. It is known for its offer of comfortable stays, cost-effective and a warm welcome provided by its friendly staff.

Now, Imperador Hotel has adapted its check-in process to ensure the safety of its guests, making Online Check-in available. The hotel also adopted new hygiene and cleaning measures, according to the Clean & Safe seal, validated by Turismo de Portugal.

The Online Check-in utilization rate in September reached 38%

mobile app

Benefits for guests and the hotel

  • Faster check-in process
  • Reduced physical contact between guests and staff 
  • Absence/reduction of groups of people at the reception
  • Optimized teamwork to engage in other guest-oriented activities

Maria Conceição 

Imperador Hotel Director

“In the pandemic phase, we took the opportunity to make improvements and ensure more security for our guests. Online Check-in, in addition to providing a contactless process, freed up our reception and allowed us to focus on other processes to improve the stay of Imperador Hotel customers. We have been using this tool for a short time, but we are already satisfied with the results and we expect the utilization rate to grow even more in the coming months.”