Communicating with guests throughout their stay is essential for better engagement, but that requires resources that most hotels don’t have.
It’s important for hotels to have tools to communicate automatically with guests before, during, and after their stay – at an affordable cost. This was the main reason that led B-Guest to develop this product for the market.
We offer hotels the ability to deliver the most relevant information for each guest, according to his/her profile and each phase of their stay.
EXAMPLES OF POINTS OF CONTACT WITH THE GUEST
B-GUEST CAMPAIGN MAIN BENEFITS
- Reduces the time needed to inform guests
- Improves hotel service upsell
- Reduces offline support costs
- Allows for more personalized communication
- Allows the hotel to communicate with Guests for the entirety of their stay
B-GUEST CAMPAIGN FEATURES
- PMS Integration to access reservation information
- Multichannel Support with e-mail and push notification (App GuestU)
- Multi-language support
- Multi-product support
- GDPR Compliance
INTUITIVE CMS CLOUD
- Content customization (texts, images, hyperlinks)
- Campaign segmentation by gender, nationality and age
- Campaign scheduling by dates, send times, week days
- Campaign previews