Campaigns

Overview

Communicating with guests along their journey is critical for guest engagement but demands resources that the majority of hotels don’t have.

Therefore, it’s important to provide tools that allow hotels to automatically communicate with every guest, prior, during or after stay, using the channel of their preference (e-mail and SMS).

You can also segment and personalize every communication according the guests’ profiles.

Let B-Guest do the job for you and start sending relevant information to your guests as well as up-sell your services, while increasing their satisfaction and your revenues.

Campaigns Features

Automation

Segmentation

Personalization

Up-Selling

Multichannel

Prior, During and After Stay

Benefits

Decreases time spent informing guests

Increases communication with guests prior, during and after their stay

Allows up-selling hotel services by suggesting what the guest may do at the property

Allows communication by e-mail and SMS