The 2019 conference cycle organized by the startup consortium Hotel-Up, has come to an end. From north to south of Portugal, disruptive ideas were exchanged on the theme “Hotel Industry of the Future: Innovation, Efficiency and Results”.
In the 4 events, each company demonstrated through case studies how it is possible to enhance the guest experience through technological innovations and what their role will be in the future of the industry.
25th September - Lisbon
The capital hosted the first conference, where B-Guest invited Raquel Gomes from Upon Lisbon Prime Residences to participate.
The focus of the conversation was on the results of the Campaigns and Check-in products, and how they have helped deliver a simpler and easier journey for its guests.
8th October - Albufeira
For Diana Gomes of Dom José Beach Hotel, a B-Guest customer since 2017, the partnership has been beneficial for both its guests and staff experience.
It found that 39% of guests use the online Check-in and that acceptance of this service has been increasing by 30% over the last year. As the main product impact, she defined the improvement in Guest Relations, due to the possibility of anticipating customer needs and expectations and speed in the first point of potential friction at any hotel, the check-in.
16th October - Funchal
At Funchal, Manuel Lima, B-Guest Operations Director, spoke with André Barreto of Quintinha São João. In this meeting, they talked about the main advantages to the hotel and its clients use of the Check-in product.
In addition to process optimization, this product also meets the hotel environmental concerns, with paper waste that can be avoided with the check-in steps.
30th October - Oporto
In addition to a rich experience within the hotel, Jorge Eiras showed how it is possible to add value to the guest experience even when away from the premises of The House Ribeira Hotel. The most cherished features of its guests are the free calls and the City Guide. All through the smartphone!
Hotel-Up: A successful partnership!
2019 has been another year of growth for the group startups! Since its inception, the group’s companies have been committed to taking hospitality to the next level through hospitality software. These Portuguese companies have an international presence and show the way to the future, bringing their products to over 550 hotels.
Find out how to simplify your hotel check-in, just like these hotels!