Ratings

Overview

Does your hotel have complaints or bad reviews once in a while?
If so, can you estimate their negative impact on your bottom line results and reputation?

What if we could provide you a real-time service feedback solution for your guests, every time they order a service or use your outlets, avoiding possible bad reviews on social media?

With B-Guest Ratings solution, you will empower your guests to evaluate your services at the right time. While bad ratings will allow you to solve complaints still at the property, good ratings are steered to be shared by your guests on main social media which is great for your reputation and future booking requests.

Transform unhappy guests into Hotel promoters.

Main Features

Real Time Guest Feedback

E-Mail & SMS

Complaints Manager

Hotel Services Evaluation

Social Media Sharing

GPDR Compliance

Main Benefits

Channel to enable real time guest evaluation of the provided services

Reduces negative reviews on social media

Helps hotels solve guest's complaints while they're at the property

Enables conversion of an unsatisfied guest into a promoter