Shiadu is the name of a charming group of Boutique Hotels, located in Lisbon and Porto, whose mission is to provide every guest with a unique and unforgettable experience, through a personalized and specialized engagement.
The group implemented B-Guest Check-In (Online and Tablet) in their 8 units in August of 2018 and since that date it has become part of the daily check-in process, with high usage rates!
21% Online Check-In | 70% Tablet Check-In
Since its implementation, 853 Online Check-Ins and 2.095 Tablet Check-Ins have been made, estimating a total saving of about 116 hours of workload at the reception, which, on an annual basis, should go up to 348 hours.
To the operations manager, Marco Sousa, “The implementation of B-guest in the units of the Shiadu group was quite positive and with a success rate above what we were expecting. Being one of the values of the company SUSTAINABILITY, this application came to give us more strength to our ecological side, where the reduction of paper was significant. With BGuest we have gained more time to dedicate to our guests and in turn fewer hours in the use of the computer. From the guest’s side, it’s interesting to see how they value the process and we make the difference.”
BEST CASES GRUPO SHIADU
Online Check-In 31% (Casa do Pátio)
Tablet Check-In 87% (Tesouro da Baixa)